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Enterprise Account Manager

SIT-AM-0029

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Overview

If you're a relationship-builder, hungry for sales, and thrive on nurturing partnerships, this is the perfect role for you at Scale IT Softwares. We're seeking a professional who isn't afraid to manage, grow, and upsell to a portfolio of existing clients. You'll be the key to our client retention, identifying new opportunities and driving revenue. Your ambition will find a home here.

Job Description 

    - Client Relationship Management: Serve as the primary point of contact for a portfolio of clients, building strong, lasting partnerships based on trust.
    - Revenue Growth: Identify and pursue upsell and cross-sell opportunities to grow revenue within existing accounts.
    - Client Advocacy: Act as the voice of the customer, liaising with internal teams to ensure client needs are met and issues are resolved promptly.
    - Strategic Planning: Develop and execute strategic account plans to maximize client value and ensure their continued success.
    - Performance Reviews: Conduct regular business reviews with clients to report on performance, demonstrate value, and align on future goals.
    - Contract Management: Oversee contract renewals and manage negotiations to secure favorable terms for both the client and the company.
    - Feedback Loop: Gather and relay client feedback to product development and marketing teams to help improve solutions.
    - Reporting: Track and analyze key account metrics and provide regular reports to both clients and internal stakeholders.

Qualifications

    - Experience: Proven track record in B2B account management, customer success, or relationship-focused sales. (4-years of minimum experience).
    - Education: A bachelor's degree in Business, Marketing, or a related field is typically required.
    - Business Acumen: A deep understanding of client businesses to identify opportunities and act as a trusted advisor.
    - Personal Attributes: Proactive, empathetic, and organized, with a passion for ensuring long-term client satisfaction and success.

Apply Here!

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